Feedback
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Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please address a letter or email to the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Please submit email complaints to:
hnyicb-ery.greengatesmedicalgroup@nhs.net
Page last reviewed: 6 July 2026