Frequently Asked Questions
Paper copies are available at all branch surgeries. Please speak to reception if you would like a copy.
Q1. How do I submit a request for help/an online triage form?
There are several ways you can submit a triage form to the surgery.
Online: Visit our practice website (https://www.greengatesmedicalgroup.nhs.uk), go to the appointments page, and click the link to the triage form
Via Airmid or SystmOnline: Go to the online consultations section and select “Contact your GP surgery”
NHS App: The NHS App team are currently working on linking the app to our system. We will provide updates once this is available.
Without internet access: Our reception team can complete the triage form for you, either in person or over the phone
Q2. Why am I not receiving SMS messages in reply?
We are aware of an issue where some patients did not receive messages after submitting a triage form. This has been reported and is being investigated.
In the meantime, we recommend that all patients check and update their SMS consent preferences to ensure they are set to receive messages.
Q3. How do I arrange my Zoladex, Prostap, or Nebido injections?
If you are prescribed one of these injections, please ensure you order it in advance and collect it from your pharmacy, this may incur an NHS Prescription charge if you are not exempt. Please see below useful information regarding prepayment certificates
NHS prescription charges – NHS
Save money with a prescription prepayment certificate (PPC) – NHS
We no longer keep stock of these medications at the surgery.
Q4. If I feel I have urine infection, can I still bring in a sample?
If you feel you may need a urine test / or have an infection, please submit an online consultation/contact us first and await confirmation to bring a sample to the surgery (unless this has already been approved within a previous consultation)
Q5. Can I order medication using the online consultation tool and other apps/methods?
Yes, via the telephone, online consultation, email prescriptions.walkergate@nhs.net or by completing paper slips at on site boxes.
Q6. Are there cut off times for bringing in samples?
Yes, due to the sample collection times, we advise that all samples are brought into the surgery by 1pm.
Q7. What are the core operating hours for the King Street site, and when is additional access or telephone support available?
The King Street Medical Centre opening hours are 8:00–18:00. Additional access is available here in the early mornings (Monday–Thursday) and evenings (Tuesday and Thursday). If you require assistance after the main opening times, you can call Molescroft Surgery on 01482 888690 between 18:00 and 18:30.
Q8. What changes are being made to the way we contact the surgery via email for queries?
hnyicb-ery.kingstreetmedicalcentre@nhs.net will be replaced with hnyicb-ery.greengatesmedicalgroup@nhs.net for any queries from 01/06/2026.
Q9. Will the doctors and the other clinical staff – nurses, pharmacists etc – remain at their usual locations?
At present, yes.
Q10. I was offered an appointment at a surgery not my usual surgery. Why is this?
We now have more surgeries as part of our group and will offer appointments at the first location that has an appointment slot with appropriate staff with the skills to help you.
Q11. Can I opt out/refuse the appointment at an alternative surgery in your group?
Yes, but it may take us a little longer to find you another appointment at your surgery of choice, we will also advise how soon we need to see you based on your clinical need.
Q.12. I cannot get to Beverley. What do I do?
When you contact us for help, please state clearly any accessibility needs you have so we can take this into account.
Q.13. South Street is not accessible for me as I am a wheelchair user and alone. The slope from the car park is too steep and the surgery door does not open. What do I do?
When you contact us for help, please state clearly your accessibility needs and will not offer an appointment at this site until this issue is reviewed. We will be reviewing this feedback to assess the entrance / accessibility issue. We are also asking our IT provider to see if we can add a section for you to add any accessibility information in when you submit an online consultation.
Q. 14. I am given an appointment at a surgery not my usual surgery. How will they know about me?
The details of patients, their medical history, their requests for help are fully available to the clinical staff you are directed to see at whatever location.
For any further questions or feedback, please submit them via the suggestions box available at the surgery.